Frequently Asked Questions – FAQ

Here is a list of the most Frequently Asked Questions (FAQ) from PDHengineer users. If you are unable to locate the answer to your questions on this page, please contact us using the Live Support Chat link at the top of the page, email us at support@PDHengineer.com, or call toll-free 1-877-PDHengineer.


Log In and User Account (3)

How can I access my user account on PDHengineer.com if I forget my password?

PDHengineer makes it easy to access your account even if you’ve forgotten your password or changed your email address.

  • If you have simply forgotten your password, click the Forgot Password link located on the My Account log in page.
    • A new password will be sent to your registered email account. Log in with this temporary password, then click the Change Password link to create a new password that is easy for you to remember.
  • If you no longer have access to your registered email address, click the Change Email link located on the My Account log in page.
    • You will be asked the “challenge” question that you set up at the time of account creation. When this has been answered correctly, you will be prompted to enter your new email address. You can then use the new email address to access your account and / or to change your password if desired.
  • If you cannot remember your password and do not know the answer to your challenge question, contact our Customer Service Team using the Live Support Chat link at the top of any page or call us at 1-877-PDHengineer for assistance.

How does PDHengineer.com use the information that I provide?

We use the information you provide to us to process purchases, to create your certificate of completion, and to maintain our in-house records of your course completion in accordance with state board requirements. We also may use your email and mailing addresses to communicate information to you about your account.

Do you provide information about me to other parties?

Decatur Professional Development, LLC, the parent company of PDHengineer.com, will not share information about you to any other party without your consent, except as follows:

  • When purchasing a course using your credit card, information that you input is provided to PayPal, our secure online payment processor.
  • If you are registered in the state of Florida, we will periodically provide course completion information to the Florida Board of Professional Engineers, as required by state law. We will also provide course completion information to any state engineering board upon request.

PDHengineer.com respects your privacy. Please refer to our Privacy Policy for more information.

Do I need to establish a user account and login to use PDHengineer.com’s website?

You need to have a user account and login when you wish to:

  • Purchase courses or webinars online for PDH credit, or
  • Access information stored in My Account, such as your certificates of completion and receipts from previous purchases.

Otherwise, you are free to browse PDHengineer.com without logging in. You have access to a wealth of information on the site, including course descriptions, summaries of state licensing requirements, and abbreviated “preview” versions of each course.

If you prefer to purchase courses or webinars without establishing an online account, you can contact our Customer Service Team toll-free at 1-877-PDHengineer (1-877-734-3644) to use our Courses By Mail service.

Pricing, Payment and Security (4)

Can I get a receipt for my course payment?

You will be emailed a receipt each time you purchase a course or webinar. Additionally, you can access and print a copy of your receipt at any time using the Order History link located on the My Account page.

How do I know that my credit card transaction will be secure?

Our secure online payment processor is PayPal, the global leader of online payment services. PayPal uses state-of-the-art 128 bit SSL encryption technology and has the most advanced payment processing system available to safeguard your transactions. SSL encryption technology transfers data to your credit card company using scrambled code, so that it cannot be intercepted and used by third parties.

Additionally, PDHengineer accepts payment using PayPal payments, offering an even higher degree of security for your information.

What forms of payment does PDHengineer.com accept?

PDHengineer.com accepts a wide variety of payment methods:

  • All major personal and corporate credit cards, including Visa, MasterCard, American Express, and Discover
  • PayPal
  • GSA Smart Card for government employees
  • Purchase order for pre-approved companies

To discuss set-up of a purchase order account, please contact us at 1-877-PDHengineer.

How do I receive my ASABE discount?

All ASABE members are entitled to a 15% Discount on any course or webinar purchased from the ASABE Continuing Education Center. During the first step of the checkout process, you will see a space to enter a discount code. Be certain to enter Discount Code ASABE and the system will compute your 15% savings.

Record Keeping (5)

What is my board’s requirement for the number of PDH credits required for license renewal?

The number of PDH units required for license renewal varies by jurisdiction. For U.S. states that require continuing professional competency activities, it is typically between 12 to 15 hours if renewed annually or 24 to 30 hours if renewed biennially. PDHengineer maintains a list of continuing education requirements for all states.

Does a record of my course completion need to be sent to my licensing board?

The licensing boards do not typically require you to submit course completion certificates when renewing your license. However, you may be required to list continuing education activities and you will need to provide a course certificate of completion if you are audited by your licensing board. Check with your board for your state requirements.

In the event that I misplace my certificate of completion, can I obtain another copy from PDHengineer.com?

You may access a copy of your certificates 24 hours a day, seven days a week by clicking My Account at the top right of any page on our website. Certificate copies can be accessed by clicking the My Courses link. PDHengineer.com also maintains a hard copy of your certificate of completion in our corporate headquarters for a period of 7 years.

Who is responsible for maintaining records of my PDH activities?

You are ultimately responsible for maintaining a record of your PDH activities. Upon successfully completing a course or webinar on PDHengineer.com, you should print the certificate of completion and save it for your records in the event that you are audited by your licensing board. For your convenience, we provide free, unlimited access to additional copies of your certificate through your login account.

What documentation is provided to prove to my board that I completed a PDHengineer.com online course?

Upon successfully completing a course or webinar, you will be able to print a certificate of completion for your records. This certificate has been designed to meet the requirements of the various state engineering boards. If you are selected for audit by your board, PDHengineer is happy to provide additional copies of your certificates.

State Board Acceptance (5)

What is PDH, CPD, CPC, etc.?

These are all generic terms used to describe one hour of engineering continuing education credit for various states.

PDH means Professional Development Hours and is used by most states.

CPD, used in Florida, Ohio, Louisiana, and other states, means Continuing Professional Development credits.

The term CPC or Continuing Professional Competency credits is used in New Jersey, Maryland, and other states.

Other states may have different terminology. Although the terminology changes from state to state, the meaning is the same. Each PDH, CPD, or CPC credit is equivalent to one hour of training time.

What is my board’s requirement for the number of PDH credits required for license renewal?

The number of PDH units required for license renewal varies by jurisdiction. For U.S. states that require continuing professional competency activities, it is typically between 12 to 15 hours if renewed annually or 24 to 30 hours if renewed biennially. PDHengineer maintains a list of continuing education requirements for all states.

Does PDHengineer provide a guarantee that my courses will be accepted?

PDHengineer.com guarantees that every course* we offer will be accepted by your board when the course content is relevant to your professional development such that it will “maintain, improve or expand the skill and knowledge of the licensee’s field of practice.”

It is ultimately your responsibility to review the content of a course to determine whether it meets this requirement. Nevertheless, PDHengineer.com will provide a full refund of your money in the event that any course we offer is not accepted by your licensing board for any reason. That’s the PDHengineer Iron-Clad Money-Back Guarantee.

*State Boards in certain states may have limitations on acceptable course areas. Each course overview page clearly indicates in which state(s) the course is accepted. Specific state criteria can be found on state information pages. The PDHengineer Iron-Clad Money-Back Guarantee applies to courses shown as acceptable in that state.

Will my engineering board accept PDH credits awarded by PDHengineer.com?

Courses from PDHengineer.com have been accepted by every state with a continuing education requirement for engineers. We are an approved sponsor of continuing education for licensed professional engineers in the states of Florida (Florida Continuing Education Provider #0003610), North Carolina, Maryland, and New York (NYSED Approved Sponsor #25)* which are the only states that pre-approve sponsors. Courses have been pre-approved by New Jersey and Indiana, which are the only states to pre-approve specific courses.

In all other U.S. states that mandate continuing education to maintain licensure, it is the individual engineer’s responsibility to ensure that activities meet board requirements. All PDHengineer courses and webinars have been designed to meet the requirements of these states that do not have formal approval processes. In fact, all PDHengineer courses and webinars comply with the guidelines set forth by the National Council of Examiners for Engineering and Surveying (NCEES), which is the model used by most states to design their continuing education requirements.

With PDHengineer, you can rest comfortably knowing your credits will be accepted. We are the leading provider of continuing education exclusively for engineers. We don’t offer training for any other profession. Our focus is to provide the most relevant content for engineers.

Our compliance staff invests countless hours each year studying rule changes and corresponding with the state engineering licensing boards. Our PDH compliance expertise is unmatched in the industry!

In fact, more than 350,000 hours of PDHengineer courses and webinars have been accepted by every state board in the U.S. that mandates continuing education and no PDHengineer course has EVER been rejected by a state licensing board.

*Online courses provided by PDHengineer.com are classified as Continuing Educational Activities by the New York State Board. A maximum of 18 hours of the 36 hours required by the state of New York for license renewal may be earned in Continuing Educational Activities. This rule applies only to licensees in the state of New York. Other than New York (which limits online courses to 18 PDH) and Iowa (which limits online courses to 10 PDH), there are no constraints placed by other states on the number of hours that can be earned through online courses. All states, with the exception of Illinois (Structural Engineers), accept webinars for PDH credit. Note that New York and Wisconsin accept webinars as “live contact hours” to meet the specific state requirements for “live credits.” The New York board requires a minimum of 18 PDH of “live contact hours” and Wisconsin’s Board requires 13 PDH of “live, interactive” credits. There is no restriction in either state on the maximum number of hours that can be earned through webinars.

What type of activity is accepted for PDH credit by the state engineering licensing boards?

The rules vary between states, but state boards typically accept a continuing education activity that meets the following criteria: “A course or activity whose purpose and objective are clear with a content that will maintain, improve or expand the skills and knowledge of the licensee’s field of practice.”

  • Online Courses
    • Internet courses are accepted by all states that require engineering continuing education provided that the student passes a quiz to successfully complete the course, the quiz is graded, and the results are kept on file by the course provider for a prescribed length of time (the number of years varies for each state).
  • Webinars
    • Webinars are accepted for PDH credit by all states that require engineering continuing education (except Illinois Structural Engineers). Engineers licensed in Ohio are required to complete a quiz for PDH credit; otherwise, webinar participants are not required to complete a quiz.

Taking Courses Online (7)

How do I access the quiz for a course that I’ve already purchased during a previous site visit?

All courses and webinars that you have purchased can be accessed using the My Account link at the top of any page of our website. Once logged in, select My Courses and you will see the list of courses and webinars. Click the title of the appropriate course to access the course material, quiz, and certificate of completion.

Can I retake the quiz if I do not pass it on the first attempt?

You may retake the quiz as many times as necessary to pass it at no additional charge for a period of one year after the date of course purchase.

What is the passing grade for an online quiz?

A score of at least 70% is required to pass the quiz.

How long is the quiz and is the quiz timed?

Quizzes are not timed. After purchasing the course, you can view and print the quiz; and you can take as long as you like to complete it.

The length of the quiz varies according to the course length. A 1-PDH course contains at least 10 quiz questions. Longer courses typically have 5 questions per PDH of course content. The number of questions for each quiz is specified on the course overview page for the course. Quizzes are made up of multiple-choice and true/false questions.

How is the quiz structured?

Quizzes contain multiple-choice questions with one possible correct answer. A small percentage of the questions may be true/false.

How much time do I have to take an online course?

You have one year from the date of course purchase to take and pass the quiz for PDH credits. Courses not completed within that time frame are ineligible for credit. PDH credit is not awarded for courses until the quiz has been passed.

How do I take an online course for credit?

Taking online courses for credit on PDHengineer.com is easy.

  • Browse course topics and select a course.
  • Set up a user account and log in to pay for the course.
  • Review the course material online anytime at your leisure.
  • Take the short online quiz whenever you are ready. Your quiz will be automatically graded and you will be able to instantly see the results.
  • Upon passing the quiz, you can immediately print a certificate of completion for your records.

For step-by-step instructions on taking a course for PDH credits, see How It Works.

Technical Support (6)

How can I change my registered email address?

You can change your email address in one of several ways.

  • If you know your registered email address and password, log in to your account, then click the Change Email Address link in the navigation panel on the left of the page.
    • Your email address will be automatically changed.
  • If you no longer have access to your registered email address, click the Change Email link located on the My Account log in page.
    • You will be asked the “challenge” question that you set up at the time of account creation. When this has been answered correctly, you will be prompted to enter your new email address. You can then use the new email address to access your account and / or to change your password if desired.
  • If you cannot remember your registered email address or password and do not know the answer to your challenge question, contact our Customer Service Team using the Live Support Chat link at the top of any page of call us at 1-877-PDHengineer for assistance.

I misspelled my name when creating my login account.

Any information that you input when creating your login account can be changed at any time by clicking on Edit Profile Information in the My Account menu.

Note that any changes that you make to your Profile Information will not be reflected in previously created certificates of completion. Thus, changing your name in your Profile Information will not result in the new name being added to existing certificates in your account from previously completed courses. The new spelling will, however, be applied to certificates for courses completed in the future.

Some of the text and graphics on PDHengineer.com do not display properly on my screen.

The design of PDHengineer.com is optimized for the Microsoft Internet Explorer series of web browsers. The functionality of the website, including creating a login account, purchasing courses, taking quizzes, etc., works with any web browser. However, there are some text and graphics that may appear slightly different than our web designers intended when displayed on your screen if you use a web browser other than Microsoft Internet Explorer.

Certain sections of the website may contain both secure and unsecure information and generate a warning from your browser. In this case, please answer that you wish to display ALL content. Otherwise, graphic content will be blocked. If you have received this message and did not answer the warning question correctly, you can refresh the page using Control+R and you will be presented with the warning question a second time.

Certain mobile devices (phones and tablets) may not display the interactive map on the PDHengineer home page, as well as courses listed on the site as ‘interactive.’ This is due to incompatibility of Adobe Flash with some mobile devices. All PDF-based courses should render properly on tablet devices. It is not recommended to access any courses via mobile phones due to screen size limitations.

I am unable to download my course certificate of completion.

To download, view, and print your certificate, you must have a PDF reader installed on your computer. The most common of these is the free Adobe Reader although other programs are available that offer similar functionality. If you choose to install Adobe Reader, please note that Adobe suggests that previous versions of Reader be uninstalled before installing a new version. Additionally, the download may offer to install an alternate browser, which is not required for use of the program. We do not suggest that you install the alternate browser.

If you are using a program other than Adobe Reader and having issues with your certificate, such as information missing from the certificate, it is suggested that you download the latest version of Reader using the link above, but do not switch from your current internet browser as doing so may introduce new issues.

If your certificate does not print properly, check the print setting on your PDF program. Verify the following settings:

  • Select paper size based on document size
  • Paper scaling: Shrink to fit printable area
  • Auto rotate and center
  • Portrait orientation

I am unable to download the course PDF file.

To download, view, and print course files, you must have a PDF reader installed on your computer. The most common of these is the free Adobe Reader although other programs are available that offer similar functionality. If you choose to install Adobe Reader, please note that Adobe suggests that previous versions of Reader be uninstalled before installing a new version. Additionally, the download may offer to install an alternate browser, which is not required for use of the program. We do not suggest that you install the alternate browser.

If you are unable to download a course file by clicking on the link, right-click the link and select “Save As” to save the file to your hard drive.

Why does the system not accept my email address and password?

There are a number of reasons why you may not be able to log in to your account:

  • Did you type your email address and password correctly? Check the spelling and try again.
  • Is your caps lock on? Your password is case-sensitive and must be entered exactly as it was originally entered. If you cannot remember your password, click the Forgot Password link.
  • Are you entering the correct email address? If you cannot remember the email address used to create your account, contact our Customer Service Team at 1-877-PDHengineer (1-877-734-3644)
  • Are you a registered user? You must first sign-up as a new user to purchase and take courses on PDHengineer.com.
  • Do you have “cookies” enabled on your browser? Cookies are required on PDHengineer.com and a “high security” setting on your browser may block the acceptance of cookies. To check the settings, click your Internet Options settings (the location of this link varies by browser) and check “privacy” or “cookies.”
  • Having other issues? Contact our Customer Service Team using the Live Support Chat link above, email, or call us toll-free at 1-877-PDHengineer.

Webinars (6)

Are PDH credits awarded for webinars?

Webinars earn PDH credits for engineers in all states. For PEs licensed in New York and Wisconsin, webinar credits are counted as live contact hours and will fulfill your state board requirements. Remember that you are protected by the PDHengineer Iron-Clad Money-Back Guarantee. PDHengineer guarantees our webinars to be accepted by your state board or you get a full refund of the purchase price.

Each of our webinar overview pages include a full list of states for which the webinar can be used as continuing education credits. You can find a recap of your state’s specific requirements on our state information pages.

Attention New York Engineers: PDHengineer.com webinars have been approved as continuing education courses (live interactive courses) for professional engineers by the New York Board of Engineers and Land Surveyors. PDHengineer.com, a service mark of Decatur Professional Development, LLC is an approved provider of continuing education for New York engineers. NYSED Approved Sponsor #25.

Attention Wisconsin Engineers: PDhengineers are designed to meet the Wisconsin Board’s “live training” requirement.

Attention Iowa Engineers: PDHengineer’s webinars are designed to meet the Iowa Board’s “live training” requirement and are not subject to the rules as a “self-study course.”

Attention Ohio Engineers: The Ohio Board requires that you pass a short quiz after webinar attendance. Please contact our Customer Service Team at 1-877-PDHengineer for details.

Where can I see a list of upcoming webinars?

PDHengineer’s Webinar Calendar is an easy way to view webinars scheduled for the next several weeks. Icons at the top of the calendar will allow you to scroll several months in advance; however it is good to remember that many webinars are added to the calendar at later dates, so please check back often. The webinar listings are color-coded to indicate the area of practice the webinar will primarily appeal to, although many of our webinars are designed to be multi-disciplinary in appeal. Clicking listings in the Webinar Calendar will display the full webinar overview along with information on purchasing the webinar for an individual or for a group.

A complete listing of our webinar offerings (scheduled and unscheduled) can be found using the Search Webinars by Discipline page. This list can be filtered by discipline or number of PDH.

If the webinar you’d like to attend is either currently unscheduled or you are unable to attend on the scheduled date, you will find a link on the webinar overview page asking us to notify you when the webinar is next scheduled.

We have a group of engineers at our office who would all like to take part in a webinar. How does that work?

PDHengineer can accommodate groups of six or more attending from the same location with special pricing. This is a convenient way to assure that your entire engineering staff receives first class continuing education at an affordable price. For more information, visit our Got a Group? page.

How do I take part in a webinar?

Search for webinars online or call us toll free at 1-877-PDHengineer for assistance. After purchasing a webinar, your receipt will contain a link to the webinar site along with an access code. Connect to the special webinar website shown on your receipt and then call the toll-free telephone number shown in the instructions. You must have a computer with a high speed internet connection (DSL or cable) and a telephone in order to attend a webinar. For your comfort, it is suggested that you use a speakerphone or headset when attending the webinar.

If you have misplaced the purchase receipt showing the login information, just go to the My Account page and select My Courses to find a link to the webinar access information.

How do I get my certificate of completion?

After you have attended the webinar, return to the PDHengineer.com website and click the My Account link at the top of any of our pages. Once you have logged in, select My Courses to view the list of courses and webinars you have purchased. Click on the webinar title, then from the Course Homepage select Take Survey.

Once you have completed the short survey regarding how well the webinar met the learning objectives, you will see a link that allows you to download and print your certificate. If you wish to view the certificate or print additional copies in the future, simply click My Courses from the My Account menu to see a link to download the certificate. link to download the certificate.

What is a webinar?

Simply put, a webinar or web seminar is an online live, interactive seminar. You will have all of the advantages of an in-person instructor without leaving your home or office. Web seminars offer two-way communication between you, the instructor, and the others attending the seminar.